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Welcome
Welcome to the latest issue of the Hayes HR Newsletter. Coming up this month we are going to be looking at Wellbeing; from why it’s important to invest in employee wellbeing through to providing some top tips on how you can help maintain your employee’s wellbeing. As well as this, we share some exciting news on our growing team, and we have the latest HR news. Finally, some key dates for your diaries. I look forward to speaking to you all soon. Jo World Wellbeing Week 26th– 30th June 2023 is World Wellbeing Week. Now in its fifth year, it is an opportunity not only for employers to demonstrate their own commitment to investing in employee wellbeing and appreciation for employees, but to highlight the importance of various elements that contribute to improving overall wellbeing. From mental and physical health, social and community, Corporate Social Responsibility (CSR) to financial security - which is especially prudent given the current cost of living crisis. Investing in wellbeing has never been so pertinent. Couple this with other recent awareness dates such as Mental Health Awareness Week and Stress Awareness Month; and it’s clear that investing in your employee’s overall wellbeing should be high on your agenda and for good reason. It is paramount to improving not only your employees physical and mental health and happiness, but it has other proven benefits such as reducing staff turnover, avoiding burnout, and improving absenteeism. . What is employee wellbeing & why is it important? It can be defined as the state of your employees mental and physical, emotional and economic health, influenced by contributors both in and outside of the organisation. It encompasses factors such as stress levels, job satisfaction etc, work related business decisions and personal relationships. Employers have a duty of care to look after their employees (mental & physical) health, in order to do their job. The elements of wellbeing: The CIPD have identified 7 ‘domains’ of employee wellbeing as: 1) Health 2) Good work 3) Values/principle 4) Collective/social 5) Personal growth 6) Good lifestyle choices 7) Financial wellbeing They believe these 7 domains are ‘inter related’, and rightly so ‘that an effective wellbeing strategy needs to go far beyond a series of standalone initiatives’ (CIPD, R. Suff, Nov 2022, Wellbeing at work). Top tips to improve employee wellbeing: Developing a tailored mental health and wellbeing policy; training employees in mental health first aid, to a comprehensive benefits package (ideally including an Employee Assistance Programme, which includes counselling, financial and legal support) are just some ways to start creating your wellbeing framework. Other top tips include:
However, the key to its success will be creating a long-term investment to develop a culture that prioritises employee wellbeing at its core – from values based leadership, effective people policies, coaching, mentoring, and investing in career development, charitable days to fair remuneration packages, employee support and so on. The benefits for your business: Numerous studies show that employers who have invested into their employee’s wellbeing have higher levels of morale, productivity, performance, increased job satisfaction, loyalty, and engagement – and as such are more likely to recommend their employer to others. Overall, these factors play a significant role in improving company culture and creating an engaged, happy workforce. ‘Wellbeing’ shouldn’t be thrown around as the new buzzword or a ‘nice-to-have’, instead it should be at the core of the business – only then will its full value to an employer be unlocked. If you feel your organisation could benefit from discussing how to implement a wellbeing strategy or any other matters raised above, then please do not hesitate to get in touch. HR NEWS A recent article in HRNews (hrnews.co.uk, June 2023), highlights research conducted by Code First Girls and TTC stating that ‘Half of women in tech drop out by the age of 35’, adding to concerns about the growing digital skills and gender gap. The collaboration between Code First Girls - one of the largest providers of free coding courses for women and TTC (Tech Talent Charter) - a government supported industry led membership group of over 700 leading UK organisations who look to address the UK’s tech talent shortage, are providing recommendations to tackle the UK’s tech diversity crisis and talent shortage. The report, ‘D&I for tech leaders; How to hire, retain and progress women in tech’ is suitable for any employer looking to build a diverse culture where women in tech can thrive and is derived from data of over 600 organisations from the TTC signatory base and over 1200 women in the Code First Girls Community. Research conducted by a TTC Signatory, Accenture found that half of the women in tech drop out by age 35 stating inclusive culture as a key factor, and to improve retention many businesses are focusing on building an inclusive company culture, which encourages employees to feel safe, valued and satisfied in their role. Their report states that ‘According to Microsoft*, globally, there will be 149 million new jobs in software, data, AI, machine learning and cyber. UNESCO** tells us that by the same year, there will be 5.8 million newly skilled graduates qualified for these roles, 20% of which will be women. We, therefore, look to a near future where globally there will be one qualified woman for every 128 roles in technology. In the UK there will be 1 qualified woman for every 115 roles’. Their research also shows that women’s careers progress slower than mens due to stereotyping, maternity leave, family-life balance and double standards. They believe that organisations can empower women by investing in career planning and progression, having a supportive work culture, address stereotyping and bias and have a supportive senior leadership team to drive fair progression. Lexie Papaspyrou, Co-COO at Tech Talent Charter said: “If we are to make a difference in the fight for better gender diversity in tech, we must go beyond “just hire more women”. “We have a fantastic opportunity to grow the tech talent pipeline by tapping into new sources of talent and harnessing the skills already available, but businesses need to be informed on what this looks like in practice for their talent strategy. Our new report sets the bar for what it takes to attract, develop and retain women in tech, based on the efforts of hundreds of companies going through these challenges right now.” The full report can be accessed here and includes employer recommendations based on their findings. If you would like to discuss how to implement any of these recommendations or how to approach diversity and inclusion, do get in touch. MEET THE TEAM I am delighted to introduce you to two of my latest employees who have joined my team; Kim Hodgkiss who joins as Employee Experience Partner and Daisy Moss, who joins us as HR Administrator. Kim has a wealth of experience in senior level recruitment, team leadership, training, and development, in addition to co-founding a women’s network in her spare time. Daisy joins us having recently completed her A levels whilst working in administration and is now embarking on an exciting career within HR. We look forward to working with you all in the future and I wish them every success. KEY DATES FOR DIARY: 26th – 30th June – World Wellbeing Week 15th July - World Youth Skills Day London Marathon… done! I’ve done plenty of challenges in my time, but that was up there as one of the toughest! I’m delighted to share that from the generosity of over 70 individuals, I managed to raise a phenomenal £2,888 for SSAFA, the armed forces charity! And on a personal note, I set myself a challenge to complete the marathon in sub 4 hours; and my finish time was 3 hours 52 minutes! Thank you to everyone who supported me on this incredible challenge! What’s next? I have another gym competition coming up in July in London. This time a team event –Turf Games. This will be the second time I have competed in this competition which takes place at Ealing Rugby Club. I will let you know how I get on next month, wish me luck! ...and finally I’d welcome any feedback you may have and look forward to hearing from you soon. Jo
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Welcome Welcome to the October edition of our newsletter from Hayes HR. We hope that your business is managing to navigate these unpredictable waters right now. We’ve devoted this month’s issue to a couple of burning issues: the cost of living crisis and the potential for blackouts this winter. We ask what employers can do and how they can support their staff at the moment. Don’t worry, though - we have some happier news to finish off our newsletter. We’d love to hear from you, so please get in touch. Jo Helping your staff with the cost of living crisis Times are tough. The cost of living crisis is affecting everyone in different ways, but we’re all aware of rising prices around us. What can small and medium-sized businesses do to help their staff as best they can right now? Of course, giving everyone inflation-matching wage rises is impossible for most businesses as they watch all their other costs rise just as their customers are feeling the pinch and finding it hard to accept higher prices for their goods or services. A poll by Visier, reported in People Management in July, said 71% of employees say their employer has not adequately kept up their pay with the cost of inflation. The study comes as separate data from Elio Group also revealed half (51 per cent) of employees believe their employer should help with the rising cost of living. There are some other ways to help employees through the current times that do not require unaffordable wage increases. This is a great time to review what benefits are offered to employees. We’ll look at some of the options in a separate article below, but whatever you offer make sure that the whole workforce is aware of it. Beyond having a package of benefits that really fit with the demographics of your employees, there are some other support options you can consider. Staff will feel more valued if they can see that their employer is looking out for them, especially in times like these. One common approach is to provide financial education for staff. This could be a lunchtime talk, one-to-one advice or signposting to information and advice services, such as Citizens Advice, the Money Helpers budget planner, and even StepChange or the National Debtline. Understanding where staff are feeling the pinch will help with planning. If travel costs are a big issue for some staff, changing working practices might be useful - offering some remote working or condensing one’s working week to working their hours over four days instead of five could help reduce travel costs. Benefits and perks While these are sometimes seen as “fluffy extras”, a good package of benefits can make employees feel more valued and offer them genuine savings on every day costs. Below are a few options. With all benefits, it’s important to think through the implications of any changes. Does the change have any tax implications for staff? Could a particular benefit be discriminatory? Is it contractual? Is it legal? That last question might sound extreme, but - for example - some companies allow employees to sell extra holiday allowance back to the company, which is fine as long as the employee doesn’t end up with less than the statutory minimum. If you want to re-vamp your benefits package, Hayes HR can help you think through the best approach. Some benefits to consider Perkbox - this offers your staff thousands of discounts and offers and the platform now allows employers to include all their benefits in one place for staff. A health cashplan - there are many cashplans out there that offer staff benefits such as free eye tests, reimbursements of dental check up costs, physiotherapy and acupuncture or other health discounts. They are a great, low cost benefit to offer. Season ticket loans - depending on location, travelling by public transport can be a big cost for employees. Often the cheapest option is an annual season ticket, but paying for a year’s travel at once is beyond many people’s budget. An employer can offer an interest-free loan to an employee to cover the cost, which the employee then repays over twelve month, with the money being deducted from their pay packet (after tax). Salary sacrifice schemes - there are several of these that are recognised by HMRC. Two of the most common are for childcare vouchers and the Cycle to Work Scheme (for purchasing a bike at reduced cost). It’s important to get advice when setting up salary sacrifice schemes to make sure tax rules are being complied with. Employee Assistance Programmes (EAPs) - these programmes are designed to support employees in different ways. They may offer services such as counselling or more practical advice. In all cases, it’s important to get some advice when reviewing the benefits package offered and Hayes HR can help design a package that is right for your staff and your particular business needs. Are power outages coming this winter? We don’t know what this winter holds, but there is the distinct possibility that we could suffer power outages. National Grid CEO, John Pettigrew, issued an ominous warning of potential rolling blackouts to UK businesses in the months ahead. While they are said to be “unlikely”, there is still a real possibility and it is certainly something to be thinking about and planning for. People Management put together some thoughts on this after asking HR experts and employment lawyers. Here are their key points to consider:
On a happier note, I did it! Well, that was tough! I joined Damhurst & Co on 17 September on a fantastic challenge to raise money the Alzheimer’s Society and Insurance United Against Dementia. We took on a triathalon at Dorney Lake in London and raised an amazing £1,500! Thank you to all of you who sponsored me. …and finally
I’d welcome any feedback you may have and look forward to discussing any HR issues with you in the future. Jo Hayes Welcome Welcome to the September edition of our newsletter from Hayes HR. This month, we look at another way to help you recruit and retain staff: by creating clear career pathways in your business. We also look at why HR software can save you time and money. Finally, I’ll fill you in my latest challenge. I had some lovely feedback on the first edition of new-style newsletter. Do get in touch if have any thoughts or you’d like to find out more about any of the topics I cover. Jo Retaining and recruiting staff through demonstrating clear progression One of the common reasons given when an employee leaves is that they could not see a future for themselves at a firm: “There’s no progression”, “I hit a ceiling”. These are common expressions we hear when people choose to move on: that they cannot see their future with the company and that the only way to progress is to leave. When recruiting, it’s common for the interviewer to ask “Where do you see yourself in three years’ time?” but we should never forget that the interviewee may have a similar question in their own head. From the interviewee’s point of view, the question might be: “Where do you see me in your company in three years’ time?”. Being able to demonstrate career progression within your organisation will make any role you are trying to fill more attractive to the kind of candidate who is looking to develop and improve. You won’t be able to hold on to all your best employees. However, by supporting them to understand exactly what they need to do to progress, you will have a strong chance of retaining those highly-motivated, driven employees that you have worked so hard to recruit and train. The cost of recruiting the right people, in terms of both time and money, is high but the cost of losing your best people is even higher. So, how do we go about creating those opportunities and retaining the most valuable assets in your business? How does your organisational structure align with your business plan? If you’re planning on developing new products, for example, have you included the roles required to do this within your people plan? Make sure the plan shows where you are now plus where you want to be in the future. The next job is to reflect on the skills profile for each role. Do you have the skills and experience needed within your organisation for your future growth plans? With all these elements ready, you can now map out job progression with your employees. This may change over time, but it will form a key part of each employee’s development plan. Having a clear people plan helps give your employees a sense of purpose and allows you to attract high achievers. You will increase the cumulative skills and ability of your staff through their continued development and be able to compete more effectively in the jobs marketplace. Do get in touch if you’d like to find out more about developing clear pathways and how it can help you retain existing staff and attract great new candidates. Why HR software can save you time and money There comes a point in the life cycle of a business where implementing a dedicated HR software solution has to be done. There is often a point well before this where not having a dedicated system in place starts to cause serious headaches, delays and problems. And problems with HR can make your staff very unhappy, especially if it ends up affecting pay or holiday entitlement. HR software systems are not always the most thrilling of topics but in the 21st century, they are as essential to a growing business as spreadsheets and WiFi. A business of five or six people can probably make do with storing documents in folders and keeping track of salary changes, signed contracts, holidays and sickness with a few spreadsheets. But as soon as a company gets bigger, and you have employees on slightly different terms (part-time, hybrid working, bonus and commission schemes), keeping track of entitlements, annual leave and so on soon becomes a challenge and the potential for mistakes increases. Dedicated HR software is built to deal with the complexities of employment. Good systems include high levels of security to allow for confidential information to be accessed only by those authorised. They can even provide staff with quick, secure, access to their own HR documents. All this saves employees’, line managers’ and the HR team’s time to concentrate on the more important work that can’t be automated. It also allows for far easier reporting to give you a far better overview of your biggest cost (and your most valuable asset!). I am a consultant for BrightHR and would be happy to discuss the benefits of introducing a system like this into your workplace. For more information on how HR software can help your business, drop me a line. Wish me luck! I’m joining Damhurst & Co on 17 September on a fantastic challenge to raise money for the Altzheimer’s Society. We will be taking on a triathalon at Dorney Lake in London. If you’d like to sponsor the team, you’ll find all the details here. …and finally
I’d welcome any feedback you may have and look forward to discussing any HR issues with you in the future. Jo Hayes Each month, we’ll focus on a different aspect of HR with a particular interest in supporting small to medium sized businesses and the particular challenges facing us at present. This month, we look at some ways to recruit and retain staff, valuing them through offering learning and development opportunities. One option is through using apprenticeship schemes, where funding is available. A second route is through recognising and supporting emerging leadership talent. I hope you find this useful. Do get in touch if you’d like to find out more. Apprenticeships - helping you recruit and retain staff One of the big issues for employers at the moment is how to recruit and retain staff. The CIPD reports that the workforce is on the move and that over a fifth plan to leave their jobs in the next 12 months. With high levels of employment and the cost of living crisis, it’s more important than ever to be able to hold on to good people and to attract highly-motivated starters while controlling wages across the business. Apprenticeships can help with this in a number of ways. The most obvious way that apprenticeships can help is in enabling you to recruit workers who are keen to train and learn new skills. As an employer, you benefit from lower staff costs because of support from the government: employers pay no Class 1 NI contributions on apprentices under 25 years of age (there are other criteria, so do check the link below). In most cases, you also pay only 5% towards the cost of the training and assessment of the apprentice. So, if you need to take on new workers who will benefit from training and their skills are covered by one of the many apprenticeship standards, this could be a great way to attract new staff in an affordable way. If apprenticeships don’t seem right for your business, the government has a few other funding options available to encourage you to take on younger workers. These include the KickStart scheme, Traineeships and T levels. All of these involve young adults on unpaid work experience with additional incentives for the employer. Apprenticeships aren’t just for new recruits however. Providing training through an apprenticeship scheme is an excellent way to improve staff retention by motivating staff through investing in their development. Apprenticeships run from level 2 to level 7, which is the equivalent of a masters level. That means apprenticeship training could be relevant for a huge cross section of your workforce. The government funds a significant amount of the training cost: in most cases you would have to cover only 5%. The results for you? Staff with new or enhanced skills who feel valued by their employer. A great way to improve staff retention and reward your people. Hayes HR can help you develop a strategy for recruitment and retention that includes options such as these government-supported schemes to help you navigate the current challenging market for businesses. Do get in touch to find out more. More information can be found at https://www.apprenticeships.gov.uk/employers/funding-an-apprenticeship-non-levy Leadership training for teams In June, Hayes HR ran a next generation leadership course for a group of emerging leaders of a small City based insurance company. The aim was to look at the team’s dynamics and how they might impact the overall effectiveness of the team. To help the team understand themselves and how they work best with others, I used a tool called DISC. This is a powerful model for describing human behaviour. It helps unlock the answers to why people behave the way they do and has been helping individuals, teams and organisations to connect better for over thirty years. Each team member completed their DISC assessment, giving them their own profile. We then looked at the profiles in the context of themselves and others in the team. We asked the question: “How might we need to adapt our style to build relationships with our team?” As we focused on the preferences as a team, we were able to identify the strengths and limitations of everyone's preferences and how they might serve or hinder the success of the group. It was a great way to help the group work more effectively together. We also spent some time looking at what it means to be an agile leader. As a certified trainer in DISC, I love running sessions like this and helping firms to invest in the future by building resilient teams. If you’re interested in training for your team, do get in touch. Did you know….… You need to assess everyone working at a computer, even if they're doing so from home? If workers use DSE (such as a PC or laptop) for more than an hour a day, employers must do a workstation assessment (even if the person is working from home). Hayes HR can do the assessment and provide your company with the completed assessments to ensure you are compliant. Just drop us a line to find out more. …and finally We welcome any feedback you may have and look forward to discussing any HR issues with you in the future. Working from home can be so much fun. After all you can sleep in instead of spending time commuting. You never have to get out of your PJ because no one cares if your pink top matches your yellow lounge trousers.
You always have it your way when discussing priorities on the to-do list with your dog. And the dpd deliveryman never gets to leave a “Sorry we missed you” note on your door. In reality, working from home actually needs more discipline in getting work done and ignoring the fridge humming away in the corner! On the subject of the fridge or the larder, here are some tips on how to prevent weight gain whilst working at home. Work out first thing in the morning Working out first thing in the morning has shown to be beneficial in multiple ways. It regulates appetite during the day. It gives your brain a jump-start so you can concentrate better during the day. It burns calories, It will give you a sense of accomplishment throughout the day as well. What is there not to like? You don’t have to join the early bird online Crossfit class. Just pop in a workout DVD and follow the instructions. You could even get the kids to join in too. When you get the munchies If you find yourself drifting to the fridge, an hour after having your breakfast, grab a big glass of water and down it. When you have done this, do it again. Research by Merlin Hearn and Nancy Hearn suggests that drinking water and brain function are integrally linked. Lack of water to the brain can cause numerous symptoms including problems with focus, memory, brain fatigue and brain fog, as well as headaches, sleep issues, anger, depression, and many more. To spark your brain another way, without munching away on treats, get up and walk. Surprise your dog with a visit. Do some dusting while brainstorming. When you get back to your desk you will see that this was almost as good as giving in to the food temptations. Food temptations Don’t have chocolate, crisps or biscuits sitting anywhere. Definitely not at your desk. Replace calorie bombs with some healthy low calorie vegetable sticks or nuts. Train your body while you work Try swapping your desk chair for a standing desk. You could also stack books onto the kitchen counter if you don’t want to invest the money. You could also spend your unspent going out money, on a stability ball as a sitting alternative. This also gives you the option to bounce around and train your legs. Do make sure you have the correct desk set up though. This is the most important thing to get right before looking at different seating options. Take breaks and take yourself outside The last tip is to remind you that our brain deserves some breaks too. Get yourself outside and breathe in something more refreshing than home office air. A change of location can spark some new ways of thinking. Research has found a strong correlation between depression and overeating and how both stress and eating poorly are linked to an increased risk for anxiety and depression. In these strange times, help yourself as much as possible. Exercise regularly, drink lots of water, keep off the snacks and breath in as much fresh air as you can. The now long-term nature of homeworking means continued isolation from colleagues and valuable work-related social activities, support structures and connections. Work-life balance and blurred boundaries between work and home may also become more problematic as homeworking continues.
Fears around job security are also likely to be prevalent for many employees, especially in those sectors that have been most affected financially. Many of the suggestions to support employee mental health set out above also apply to supporting long term homeworkers. Organisations may also wish to consider some of the following:
Organisations may also wish to undertake a listening exercise and survey their employees about their current state of mental health and wellbeing, and seeking feedback on the specific support they feel would benefit them in the months to come. Employee Engagement
Boost employee engagement by giving your staff a clear mission to engage with. Research shows that 73% of employees who report working for a ‘purpose driven' company are engaged compared to just 23% at ‘non-purpose driven’ companies. This shows communicating your company’s purpose plays a pivotal role in determining employee engagement levels. When people feel engaged at work they feel personally committed to the organisation’s purpose, values and goals. Engaged employees care about the company’s mission and will go above and beyond to achieve it. This is why it is so important to ensure staff understand the mission statement. Improves Productivity and Customer Satisfaction Research confirms that over a third of people work harder if they understand how their job contributes to the overall business goals and objectives. When employees support the company’s mission, they are more likely to communicate it to customers and boost customer satisfaction. Employer Accountability Builds Trust A strong business mission statement is a brilliant opportunity to build trust between employers and employees. By pinning your colours (or values, principles and goals) to the mast, you create accountability, as a company and employer. So ensure your mission statement speaks equally to external and internal stakeholders. When your employees see the message, it should communicate how the organisation will treat them, how it will benefit them and what to expect from working there. It means your employees can hold you to your word. A Strong Employer Brand Your mission statement also tells potential candidates what sort of employer you are. You can use it to create a strong employer brand that attracts talent. By encapsulating your values, culture and beliefs within the mission statement you will give prospective candidates a clear idea of who you are and what you expect from them. This encourages applications from people who share your values and your vision. Improves Learning and Development Understanding the business mission statement helps give employee training purpose and meaning. It helps each employee see how the course content benefits their personal career goals and the wider company mission. Give your training extra meaning by clearly communicating how it is tied into the company’s bigger purpose. How will the skills gained enable employees to achieve the company mission? By making this clear, learning will no longer be a tick-box exercise, but a meaningful development tool that people want to take part in. Aids Business Decision-Making People like to know what’s expected of them and with good reason. Clearly defined objectives help us focus and achieve our target. The business mission is the mother of all goals. It gives your employees’ short-term goals context and helps everyone stay on track to success. The mission statement also ensures strategic alignment across all levels of the organisation. So whatever day-to-day tasks each employee or team is working on, everyone is unified towards the company’s bigger purpose. This bigger picture can help guide decision making, prioritisation, strategies and goal setting. After all, if in doubt we can ask ourselves: “is what I’m doing right now helping achieve the business mission?” If not, it’s time to have a rethink and change our course of action. Improves Employee Retention Last but not least, a strong business mission statement improves employee retention. This is important because staff turnover is a huge concern for many employers. So give your employees a reason to stay! A clearly communicated business mission statement can help you hold onto top talent. Research shows that a strong sense of mission drives employee retention across generations. In fact, emphasising mission and purpose is one of the top two factors for keeping millennials, generation Xers and baby boomers in your organisation. Live Your Mission I can’t talk about values, purpose and mission, without mentioning the most important thing. Action! We hear it a lot in the business world but it can never be said enough – ‘Live your values’. Whatever, you claim to do or be in your mission statement – live up to your promises. This is vital because it doesn’t matter how eloquent, impressive or downright amazing your mission statement is, if it doesn’t resonate with your employees’ day-to-day experiences, they won’t connect with your message. My desire to undertake an executive coaching qualification was born out of leaving my permanent role as Group Head of HR in the City and starting my own HR Consultancy business.
Having worked in HR for 20 years, I fully understood the importance of building a confidential, secure environment for clients to feel they can open up and discuss issues in a safe place, as well as establishing clear roles, responsibilities and boundaries. The plan was that the executive coaching would be ‘another tool in my HR toolkit’ and the hope was that both sides of the business, HR and coaching would work well together. My HR experience gives me a good insight into some of the challenges the individual is facing, and within an organisational context. I believe coaching can have a transformational impact on developing leaders, and upon the culture and effectiveness of an organisation in the longer-term. Due to the nature of the coaching that I do, and my HR experience, my coaching clients often ask for my help, support and opinion of a situation that they are in. I am very used to giving HR advice at a senior level and although happy to give clients this input, it is also important to let the individual explore their own ideas first, as very often they find the answers without my contribution. Coaching is focused and directional and I feel I help to equip the client with the tools, knowledge and opportunities they need to fully develop themselves to be effective managers/leaders improving resilience and effectiveness, removing roadblocks to performance and enhancing creativity. I would describe my personal coaching approach as supportive, intuitive, sincere, and challenging. I listen carefully to the issues being faced and try to understand in the first instance, before responding, which makes asking powerful, open questions easier. I am a good listener and refer frequently back to previous comments made or past reflections, something that has been picked up many times by coaching clients in feedback sessions. It is important to me to write notes following the coaching sessions in order that I can personally reflect on what has been said. I have also received feedback suggesting that I am extremely easy to communicate with, putting the client as ease from the start of the session. I have gained a lot of confidence as a coach since the start of my coach training. There will always be room for further improvement, expanding my knowledge, asking cleaner and more eloquent questions. However, I have learned that it’s most important to focus on the quality of my listening and trust in the coaching process – this has had the greatest impact on my coaching style. Coaching is one of the key components of managing employees effectively. Coaching your employees and helping them progress is the mark of a successful leader. Here are 5 ways to coach your team to success and become a great leader in the process. 1. Emotional Intelligence Coaching isn’t just about the employee. A large part of coaching is also about the way you interact with each member of your team. If you can level with people, understand the issues they may face in their role, and be sensitive to possible opposing outlooks, you’ll be far better equipped to help your people overcome barriers and work together as a team. 2. Knowing Each Individuals’ Strengths Coaching isn’t a one-size-fits-all process. It’s important to tailor your focus to the person you’re interacting with. Each member brings something unique to your team. Your job as a manager is to find out what each person’s strengths are and help them develop these skills with a tailored coaching plan. Having a genuine understanding of the individuals that make up your team and what they need to work towards, will allow you to more efficiently plan and execute projects. People who use their strengths every day are found to be six times more engaged. 3. Ask questions Rather than creating a development plan for your people based on strengths, include them in the conversation by asking what it is that excites them, what they’d like to learn, and where they want to go in the future. While helping employees develop their visible strengths is key, don’t forget that they may have hidden talents which are yet to be discovered. Really listening to your employees' responses and tailoring the next steps around their answers shows you value your people and are prepared to help them reach their goals. The coaching you provide should aid them on their road to professional development process. However, the most effective strategy is ultimately to use these conversations to help them take control of their own development. 4. Empower them Once you know what your employees’ skills are and where they want to go, it’s time to help them put those skills into practice. Begin by giving each individual responsibility over tasks which will help them develop in their key areas. This can include providing stretch assignments, letting them take the reigns on a new project or pushing them to take the lead on a sales call. The best way to learn is by doing, and the more autonomy you give them, the more you’ll demonstrate your trust and confidence in their abilities. It’s key to make sure your people know that you’re not expecting them to improve instantly overnight. Development is a process and there will be setbacks on the way, but that’s why you’re there to help. Checking-in with them regularly will show that you’re available for advice and feedback, without encroaching on their sense of autonomy. 5. Feedback is key It’s impossible for people to develop without feedback. If your team isn’t aware of what they can improve, it doesn’t allow them to change or really build upon what’s going well. It’s not only important to be timely with your constructive feedback, but also in recognising and celebrating achievements. Coaching is an increasingly important part of a modern manager's job. It’s key to get comfortable with coaching people by building genuine, unique relationships with your team members, using feedback efficiently, and listening to people to find out what they want and where they feel they’re headed. Once you’re collaborating like this and leading your team in the direction they need, you’re well on your way to coaching a happy and motivated team to success. Executives and senior managers both have an important role in a business that should always be taken seriously. Being in a senior role comes with incredible responsibility, including handling employees, customers/clients, and the overall responsibility of running of the business. With that in mind, those who are seeking to develop their leadership and management skills will find that booking themselves individual coaching sessions will help enhance their leadership skills immensely.
What Is Leadership Coaching? Coaching doesn’t just teach you “how“ to be a more effective leader; it covers everything about leadership, from how to increase trust and appreciation, to optimising your professional and personal performance. In particular, coaching will help you manage conflict and work as a team more effectively so that resolutions are more effortless in the workplace. If you’re wondering how exactly a coach can assist you more than an online course or on-the-job experience, for example, then the list doesn’t end there. How will a Leadership Coach help? A coach will help you: 1. Develop new perspectives in a professional manner 2. Develop your individual leadership and conflict skills 3. Reflect on your management & outcome 4. Tolerate stressful encounters 5. Reflect on your personality & leadership style 6. Develop strategies to achieve your goals 7. Expand your professional behaviour 8.Target various levels of competence & improve on them Of course, how successful the coaching will be for you also ultimately depends on how much work you are willing to put in to get the results. Coaches are there to guide you, but they can’t create the skills and improvement for you. It’s also important to have an appropriate match between the individual client and the coach. Personal development is a crucial part of anyone’s life, whether it’s business-related or not. Having a coach to help guide you through this personal development will make sure your best skills are brought forward and will help nurture new ones that are vital to your growth. |
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